Job Description

About The Village

Ready to make a real impact in your community? The Village, a Connecticut Top Workplace for six years running, is looking for a Client Service Coordinator to be the first point of contact for our clients. We have a 200+ year history of building strong, healthy families in the Greater Hartford area, and we need compassionate, skilled team members like you to help us achieve our mission. Join an organization that is committed to your success and professional development.

What You'll Do

As a Client Service Coordinator, you'll be on the front lines, helping community members get the integrated behavioral healthcare they need. You'll be a vital part of a team that facilitates sustainable change for individuals and families.

• Welcome and check in clients for appointments.
• Answer calls on the main line and provide warm, helpful assistance.
• Handle client intake, scheduling, and collect information.
• Ensure the reception area is clean and safe.
• Use your bilingual skills to support our diverse client base.
• Work collaboratively with your team to deliver excellent customer service.
• Manage vehicle reservations for the agency.
• Complete daily cash journals for client co-pays.
• Provide backup administrative support for other sites.
• Use our Electronic Health Record (EHR) system for all business functions, including admissions paperwork and client information.
• Process referrals and authorizations for programs.

What We Offer You

We know your career matters, which is why we invest in our team members with these benefits:

• Competitive pay: starting at $17.00 per hour.
• Financial stability: 403b matching and an HSA with employer contributions - https://thevillage.org/careers/our-benefits/
• Educational growth: Tuition reimbursement to help you reach your goals.
• Work-life perks: Enjoy discounts on everyday services and goods such as BJ's, Verizon and Hello Fresh.
• The chance to make a real difference in your community every day.

Experience and Skills

Who We're Looking For

• A high school diploma or equivalent.
• Prior experience in client support is a plus, but if you're eager to learn, we encourage you to apply.
• Excellent communication skills—in person and over the phone.
• Strong organizational skills and the ability to manage multiple tasks.
• Proficiency with Microsoft Office Suite and general computer skills.
• Reliability and timeliness are key.
• Bilingual (English/Spanish) is required.
• Cultural humility and experience with diverse populations are highly valued.

Skills That Will Help You Succeed

• Experience with an EHR system.
• Familiarity with referral sources in the Greater Hartford area.

Ready to start a career that gives back?

Join The Village and help build a stronger community. Apply today! Visit our career site at https://thevillage.org/careers/.