CollegeAdvisor.com was founded in 2019 to assist students of all backgrounds in achieving their college admissions goals. The platform matches students and families with a dedicated college advisor from CollegeAdvisor’s network of 400+ admissions officers and admissions experts, who help the family craft their application strategy, build their college list, edit and review application essays, prepare for interviews, and bolster their extracurricular profile. U.S. News CollegeAdvisor’s (USNCA) mission is to empower students of all backgrounds to achieve their college dreams. We live that mission out through our focus on great value at great price. Our students are a diverse and high-achieving group, typically amongst the top 30% in their high school class and targeting highly selective universities in the United States (Top 100.) We also have a thriving CollegeAdvisor.com Scholars Program, which completely funds the cost of our program in the form of a scholarship for highly exceptional, low-income students. You can learn more at https://www.CollegeAdvisor.com/

Your role in helping us shape the future:

USNCA empowers everyone to thrive. In this position you will have the opportunity to leverage your strengths and skills to leverage your strengths and skills to help build and expand the USNCA college advising business.

The Customer Support Coordinator demonstrates high levels of customer service, problem-solving and conflict resolution skills for our premium members. This position manages all forms of day-to-day inquiries from our premium members, including financial & account cancellation requests. The Customer Support Coordinator uses his/her excellent communication & problem-solving skills to resolve common problems that our clients may encounter, to help steer them towards success with their memberships, while remaining committed to helping to meet company revenue goals.

Are you up to the challenge?

Our ideal candidate is dedicated, detail-oriented, curious, efficient, and a team player. As part of the job you will:

• Be a helpful guide at the beginning of a student/parent’s journey with CollegeAdvisor.com, providing value and resources to every family that engages with the company.
• Connect with families through 70-100 minimum inbound/outbound dials daily to walk them through the beginning steps of the admissions process and review our potential support services.
• Assess whether prospective families are “qualified” for deeper sales activity and schedule follow-up demo calls for qualified families to meet with our Admissions Specialists.
• Work with the Marketing team to give feedback on the quality of leads from various marketing sources.
• Manage leads through a CRM platform (Salesforce) and provide frequent feedback to Operations teams to improve key tools and systems.

You should definitely have:

• Bachelor’s Degree or higher
• Outgoing personality with great energy and an excellent phone presence
• Strong collaboration and people skills to interact with staff, colleagues, and customers
• Goal-oriented with a desire to succeed
• Ability to work with digital technology such as CRM (e.g. Salesforce) and video chat tools (e.g. Zoom) to effectively support students and advisors in the college counseling process.

What it’s like to work with us:

Talent is our best asset!

We invest in people with passion and potential who understand USNCA’s’ dedication to our consumers.

• Entrepreneurial, mission-driven culture with core values of quality and integrity 
• Focus on fostering personal and professional growth
• Competitive benefits including paid vacation time, medical, and 401K.
• Collaborative Work Environment ~ Fun, diverse, inclusive and ambitious co-workers

Other Job Info:

• Submit a resume and cover letter for consideration.
• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• USNCA strongly encourages all employees to be fully vaccinated (including boosters).
• The anticipated base salary for this position is $15.00 - $19.23 per hour. The actual based salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, interview performance, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.