Description
The Birch Bay Village Community Club, a large-scale homeowners association in Whatcom County, Washington, is seeking a highly motivated and experienced Assistant General Manager. This position is responsible for the daily oversight and supervision of staff, ensuring smooth operations of the Village services, while promoting and maintaining positive owner relations. The Assistant General Manager will work closely with the General Manager to manage budgets, oversee accounts receivable, enforce covenants, manage projects, and handle additional tasks as assigned.
Key Responsibilities:
Staff Supervision and Oversight:
Provide daily supervision of administrative and maintenance staff.
Coordinate staff schedules, assign tasks, and monitor performance.
Ensure that all staff are trained, equipped, and motivated to perform their duties effectively.
Address any personnel issues and work to resolve conflicts in a timely and professional manner.
Owner Relations:
Serve as a primary point of contact for homeowners, addressing concerns, answering questions, and facilitating positive interactions.
Assist in organizing and attending community meetings, including Board meetings and special events.
Maintain open communication with homeowners to ensure transparency and foster a sense of community.
Accounting:
Maintain accurate and up-to-date financial records, including accounts payable, accounts receivable, and general ledger entries.
Prepare and process payroll, ensuring compliance with relevant laws and regulations.
Assist in the preparation of financial statements, audits, and tax filings.
Reconcile bank statements and manage cash flow to ensure financial stability.
Budget Management:
Assist in the development and management of the annual budget in collaboration with the General Manager.
Monitor and control expenses to ensure adherence to the approved budget.
Provide regular financial reports to the General Manager and Board of Directors.
Accounts Receivable:
Oversee the collection of assessments and other dues from homeowners.
Manage the accounts receivable process, including tracking payments and following up on delinquent accounts.
Work with legal counsel on lien filings and other collection actions as necessary.
Covenant Enforcement:
Enforce the Club’s Covenants, Conditions, and Restrictions (CC&Rs) fairly and consistently.
Conduct regular inspections to ensure compliance with community rules and regulations.
Address violations promptly and work with homeowners to resolve issues.
Project Management:
Assist in the planning and execution of community projects, including maintenance, repairs, and capital improvements.
Coordinate with contractors, vendors, and service providers to ensure projects are completed on time and within budget.
Monitor project progress and report updates to the General Manager and Board of Directors.
Other Duties:
Perform other tasks as assigned by the General Manager to support the overall operation of the community.
Step in to fulfill the General Manager’s duties during their absence.
Requirements
Bachelor’s degree in business administration, management, or related field with a CMCA, AMS, PCMA designation preferred.
Minimum of 3-5 years of experience in community management, property management, or a related field.
Strong leadership and supervisory skills.
Excellent communication and interpersonal abilities.
Experience with budget management and financial reporting.
Knowledge of covenant enforcement and legal processes related to homeowners associations.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office Suite and property management software.
