Description

Overview

General Purpose:

Answers all incoming calls to the main switchboard professionally and efficiently. Provides a positive and professional first impression to all guests and direct them accordingly.

Essential Duties:

• Operates main switchboard. Determines purpose of calls and forwards calls to appropriate associate or department.
• Provides callers with information such as company address, directions, phone/fax numbers, website details, and any other personnel/department/company related information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives and distributes all incoming packages (FedEx, UPS, DHL, etc.) by emailing the recipient.
• Maintains phone extension, home address and birthday chart lists.
• Sends birthday announcements.
• Tidy and maintain the reception area and upstairs bar area. Run upstairs dishwasher as needed.
• Reports any issues to Manager, Housekeeping, and Maintenance as needed.
• Turns Golf Simulator on and off, plus lighting in Reception.
• Delivers daily newspapers to CEO's office.
• Provides general administrative and clerical support and assist other departments with miscellaneous tasks as needed.
• Regular and reliable attendance.
• Requests access passes for temps and permanent Employees, log onto spreadsheet. Return passes to Security when employee leaves or request deactivation and replacement if lost. Keep spreadsheet up to date.
• Coordinates and sorts company mail.
• Ensures outgoing mail and packages are collected and update daily FedEx tracking sheet.
• Books meeting rooms and company cars as needed.
• Coordinates large deliveries/pickups as needed by Design, IT etc.
• Coordinates executive expense reports.

Education/Experience:

High school diploma or general education degree; or six months to a year of related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Typical office environment. This is largely a sedentary role as associate must remain at the reception desk to perform duties listed above. May need to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Environment/Noise:

Noise level is moderate

Certificates/Licenses:

None

Job Knowledge, Skill, and Ability Preferences:

• Must have the ability to read and speak English in order to perform the duties of the job.
• Bilingual (Spanish) helpful.
• Computer literate.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Experience Required

High school diploma or general education degree; or six months to a year of related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Typical office environment. This is largely a sedentary role as associate must remain at the reception desk to perform duties listed above. May need to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Environment/Noise:

Noise level is moderate

Certificates/Licenses:

None

Job Knowledge, Skill, and Ability Preferences:

• Must have the ability to read and speak English in order to perform the duties of the job.
• Bilingual (Spanish) helpful.
• Computer literate.

Essential Responsibilities

• Operates main switchboard. Determines purpose of calls and forwards calls to appropriate associate or department.
• Provides callers with information such as company address, directions, phone/fax numbers, website details, and any other personnel/department/company related information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives and distributes all incoming packages (FedEx, UPS, DHL, etc.) by emailing the recipient.
• Maintains phone extension, home address and birthday chart lists.
• Sends birthday announcements.
• Tidy and maintain the reception area and upstairs bar area. Run upstairs dishwasher as needed.
• Reports any issues to Manager, Housekeeping, and Maintenance as needed.
• Turns Golf Simulator on and off, plus lighting in Reception.
• Delivers daily newspapers to CEO's office.
• Provides general administrative and clerical support and assist other departments with miscellaneous tasks as needed.
• Regular and reliable attendance.
• Requests access passes for temps and permanent Employees, log onto spreadsheet. Return passes to Security when employee leaves or request deactivation and replacement if lost. Keep spreadsheet up to date.
• Coordinates and sorts company mail.
• Ensures outgoing mail and packages are collected and update daily FedEx tracking sheet.
• Books meeting rooms and company cars as needed.
• Coordinates large deliveries/pickups as needed by Design, IT etc.
• Coordinates executive expense reports.