Description

Are you looking for a challenging role within a public service organization that provides
competitive compensation, an excellent benefits package, a hybrid work environment, and
career growth opportunities? If so, the Illinois Supreme Court’s Attorney Registration and
Disciplinary Commission (ARDC) may be the place for you.

It is the mission of the ARDC to promote and protect the integrity of the legal profession, at
the direction of the Supreme Court, by registering lawyers, conducting and producing
education and outreach programs, investigating complaints of attorney misconduct and
unauthorized practice of law, prosecuting lawyer disciplinary and unauthorized practice of
law proceedings, and advocating for remedial action for victims of lawyer misconduct.

ROLE SUMMARY

The Intake Group Manager is responsible for the leadership, supervision, and day-to-day
management of an Intake division group, consisting of three to five lawyers and paralegals,
investigator, and administrative support staff. This individual will ensure that complaints and
reports of lawyer misconduct are thoroughly and expeditiously reviewed, analyzed, and
processed in accordance with established rules and procedures and provide legal and
strategic guidance to Group members to ensure fairness, consistency and excellence in the
ARDC’s review, investigation and resolution of complaints about lawyers. This role is central
to the ARDC’s purpose of protecting the public and its mission to preserve and advance the
integrity of the legal profession.

KEY RESPONSIBILITIES

Processing of Complaints Alleging Attorney Misconduct

• Review and analyze incoming complaints and reports involving the conduct and fitness
  of lawyers who practice in Illinois to determine whether investigation is warranted
• Conduct investigations into complaints and reports alleging lawyer misconduct
• Facilitate the resolution of disputes and misunderstandings between complainants and
  respondent attorneys
• Review and analyze investigative materials, including complaints, responses, witness
  statements, case files, court records, and financial records
• Prepare investigation summaries, concluding correspondence and referral memoranda
  upon closure or referral of investigations

Supervision and Team Leadership

• Oversee day-to-day operations of an Intake Group, ensuring Intake Counsel
  screen, investigate, and resolve complaints promptly, appropriately and with
  professionalism
• Assign and prioritize cases while balancing compliance oversight, supportive
  engagement, and opportunities for staff development
• Train, mentor, and guide Group members to promote the development of skills
  and competencies, and ensure fairness, consistency and excellence in the
  handling and disposition of complaints
• Develop, implement, and refine efficient procedures and workflows to support
  timely and effective case management
• Review and approve Intake Counsel recommendations for the disposition of
  individual investigations
• Implement and maintain quality assurance measures, including audits of case
  files and reviews of staff interactions with complainants, respondents, and other
  stakeholders
• Collaborate with the ARDC’s Litigation Group Managers to ensure seamless
  transfer of Intake investigations referred to Litigation for further proceedings
• Foster a team culture of empathy, accountability, and innovation, encouraging
  staff to contribute ideas for workflow and program enhancements

Data Management and Reporting

• Ensure accurate, complete, and timely data entry of case-related information into the
  ARDC’s case management system
• Prepare and present reports, metrics, and analyses as required
• Identify and analyze trends in complaints, reporting systemic issues that may impact the
  legal profession or legal consumers and suggest areas for policy modifications or
  educational initiatives

Policy and Process Development

• Assist in developing, refining, and implementing Intake policies and procedures to
  promote consistency, fairness, efficiency, and best practices
• Monitor and enforce benchmarks for timeliness, accuracy, and compliance in complaint
  handling
• Contribute to modernization initiatives, including improvements to digital platforms,
  case management tools, and public-facing resources

UALIFICATIONS AND DESIRED SKILLS

• J.D. degree from an ABA - accredited law school and an active member of the bar in
  good standing
• Active Illinois bar license (or eligibility to obtain admission promptly)
• Minimum of 10 years of experience in the practice of law, five of those years in
  professional regulation
• Previous supervisory or team management experience required
• Strong legal research, analytical, problem-solving, and writing skills
• Excellent communication and interpersonal skills, with the ability to interact with
  diverse groups of people
• Highly organized with strong attention to detail, and excellent project and time
  management skills
• Proven ability to independently manage a high volume and varied workload while
  maintaining a service-oriented attitude
• Commitment to ARDC’s mission and values

The ARDC is committed to a culture of inclusion. We offer a hybrid schedule, a congenial
work atmosphere, and an excellent benefits detailed in the following link: ARDC Benefits.
Salary will be determined based on the candidate’s experience and qualifications, with a
targeted salary range of $136,000 to $170,000.

Interested parties should send a letter and resume to employment@iardc.org.

The ARDC is committed to working with and providing reasonable accommodations to
individuals with disabilities. If you need a reasonable accommodation because of a
disability for any part of the employment process, please send an e-mail to
employment@iardc.org to let us know the nature of your request and your contact
information.