Job Seeker Support Center

If you need assistance or have any questions, please contact our Customer Support team by submitting an email here clientserv@yourmembership.com or calling us at 860-437-5700.

Frequently Asked Questions (FAQ)

Is the information I enter protected?

Absolutely. Our Privacy Statement clearly states that we will not sell your contact information to third parties for the purpose of marketing directly to you.


Can I upload my resume to my account?

Yes! Click on the Resumes/Letters tab and you should see a button towards the bottom of the page that says Upload a Document. Click on this button to upload your resume to your account.


What types of files does the website accept if I want to upload my resume?

Currently the job board accepts either Word documents (.doc) or PDF documents (.pdf).


What if I don’t have a document to upload? Can I build a resume online?

Yes! Click on the Resumes/Letters tab and you will see a button towards the bottom of the page that says Build Online. Click on this button to build your resume online.


What is my resume used for on the job board?

Your anonymous resume gets listed in the resume bank for employers to view. They will see everything you put in except for your name and contact information. When an employer reviews your anonymous resume and decides they want to consider you for an opportunity, they will construct an overview that will be emailed to you and placed in the "My Contact Requests" section of your account. You will be able to review these opportunities and decide whether you want to be considered for the position. You can also use your resume to apply for job postings currently posted on the job board that have the Allow Online Applications button enabled.


Is my information listed anonymously?

Yes. Employers will be able to review all the information you decide to include in your career profile except for your name and contact information. If you are concerned your current employer may come across your career profile, there are ways that you can further disguise yourself. Examples of limiting your information in your career profile may be using a short phrase that describes your job instead of the name of your company ("small pharmaceutical company"). Another way to limit information may be instead of listing the town your company is located in, use the county. Tactics like this may help you further protect your anonymity.


Does my resume have to be listed in the resume bank?

No. It is not required that you have your anonymous resume listed in the resume bank, you can simply use it to apply online for job postings if you wish. Though listing your anonymous resume in the resume bank will give you increased exposure to find your perfect position.


How can I search for job postings?

You can search through the currently posted jobs by clicking on the Job Search tab at the top of the page. Here you will be able to search by Keyword, location, industry or job function; or a combination of the four job search options.


Why do I see a red arrow next to some job postings?

The red arrow indicates that that position is the most recently viewed position by you. This is an easy way to keep track of where you last left off when looking through the job postings.


Can I sort the job postings by date?

Yes! At the top of the column of dates you will see the word “Posted” clicking on the word “Posted” will change how the job postings are sorted. The job postings are initially sorted by the most recent positions listed at the top and they get older as you go down the list.


Can I save a job posting to my account?

Yes! When you pull up a job posting to view its full description you will see a button at the top of the job posting that will say Save Job. Clicking on this button will save the job to your account. To retrieve the job posting once it has been saved click on the My Account tab, here you will see a section labeled My Saved Jobs, all of the job postings you have saved will be listed in this section.


Can I save my job search?

Yes! Once you do a search either by keyword, location, industry or job function you will be able to save this search criteria by clicking on the Save this Search link at the top of the page. This will allow you to save your search for future use and will also allow you to name it so that you can easily reference the search in case you have multiple saved searches. Once you are ready to pull up a saved search you will want to login to your job seeker account and click on the Job Search tab. Here you will see a new tab at the top of the page that says Saved Searches. Click on this tab to bring up a list of the searches you currently have saved.


Can I search the job postings by city?

There is no way to search the job postings just by city, you can however search the job postings by state and then do a keyword search for the city.


What is a Job Alert?

A Job Alert is an automated search that will search the most recently posted job postings on the job board, when it finds job postings that match the criteria you set it will send you an email alerting you of these job postings. This is a great tool to use as it does not require you to visit the job board every day to check on the new jobs that have been posted, instead the postings will be sent straight to you!


How do I create a Job Alert?

Once logged into your account on the job board, click on the Job Alerts tab. Here you will be able to select the criteria you wish to your Job Agent search for. The broader your criteria the more job postings you are going to receive each day or week depending on you delivery preference. When creating a job alert you will have the ability to select the Job Function, Location and Industry you wish for your Job Agent to search for.


Can I start and stop a Job Alert?

Yes! When you click on the Job Alert tab you will notice the name of your Job Alert will be listed and towards the right three links, stop, update and delete. Stopping the Job Alert will put it on hold so that you do not receive any more Job Alert emails. Updating the Job Alert will allow you to update the criteria you previously selected. Deleting the Job Alert will delete the job alert completely from your account.


Can I edit my account settings such as my email address or name?

Yes! Once you login to your Job Seeker account and click on the My Account tab you will see a section labeled Quick Links. Under this section will be a link that says Edit Account Settings. Clicking on this link will allow you to change information such as your email address, name or password.

If you have more questions send us a message, visit our support center or call us 860-437-5700 (Monday through Friday 7:30am - 7pm EST).