Description

Summary

Old world glamour meets modern luxury at The Beekman, a Thompson Hotel, nestled in the epicenter of vibrant Lower Manhattan. Built in 1881 as one of New York City's first skyscrapers, the heart of this iconic landmark building is its extraordinary nine-story Victorian atrium and pyramidal skylight. Featuring 287 guest rooms, The Beekman boasts two signature duplex penthouses with private rooftop terraces. This award-winning luxury-lifestyle hotel is a rare combination of world-class dining by James Beard award winning restauranteurs, hidden cozy corners, captivating artwork, and attentive staff eager to exceed your expectations. The Beekman is a masterpiece rediscovered.

The Assistant Front Office Manager will report to the Director of Front Office, and will oversee property operations, ensuring that the highest levels of hospitality and service are provided. The Assistant Front Office Manager represents the property in resolving any guest related situation. The Assistant Front Office Manager will be a liaison between the front office and housekeeping departments to guarantee that guests are receiving quality services that exceed their expectations. The Assistant Front Office Manager must adhere to hotel Health and Safety guidelines as well as NYC Health Department and OSHA standards. They must act in all matters related to the safety, security, satisfaction, and well-being of hotel guests and colleagues.

The Assistant Front Office Manager will ensure courteous and professional guest service by the front office staff and help to support daily activities. They will coordinate and facilitate group arrivals and departures in order to ensure seamless service. They will support and comply with hotel policy in matters concerning accounting, purchasing, credit and cash handling. They will work to maximize the daily room sales by maintaining availability with reservation and booking systems. The Assistant Front Office Manager will oversee hotel night audit functions and will be responsible for accuracy of night audit reporting. They will comply with all brand standards and maintain proper collateral to support all appropriate front office activities.

The Beekman, a Thompson Hotel is managed by Hyatt Hotels Corporation. Hyatt cares for their employees, so that they can be their best. Employees at Hyatt receive top tier benefits, which include: paid time off, hotel discounts, competitive insurance packages, company matched retirement savings plans, life insurance, and the opportunity to take your career around the world!

Qualifications

• A warm and hospitable personality with a drive to assist the needs of others.
• The ability to work collaboratively across all departments of a fast-paced luxury hotel.
• Minimum of two years of previous Front Office/Housekeeping management experience in a luxury or lifestyle hotel.
• A college degree in hospitality or related field.
• Clear concise written and verbal communication skills in English.
• The ability to accurately compute and manipulate mathematical calculations.
• Proficient knowledge of systems used on property including Windows, OPERA PMS, Kronos, Rex, Birchstreet, and HotSOS.
• The ability to work a variety of schedules to include AM, PM, Overnight, Weekends, and Holidays.
• Previous experience with NYC unions is desirable.
• Endure various physical movements throughout the work areas.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.