Description

001805SR


School/Unit Harvard Business School
Department MBA & Doctoral Programs
Job Function Faculty & Student Services
Location Boston
Job Type Full-time
Salary Grade 055
FLSA Status Non-exempt
Union 55 - Hvd Union Cler & Tech Workers
Term Appointment No


Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Business School?

Harvard Business School, located on a 40-acre campus in Boston, was founded in 1908 as part of Harvard University. It is among the world's most trusted sources of management education and thought leadership. For more than a century, the School's faculty has combined a passion for teaching with rigorous research conducted alongside practitioners at world-leading organizations to educate leaders who make a difference in the world. Through a dynamic ecosystem of research, learning, and entrepreneurship that includes MBA, Doctoral, Executive Education, and Online programs, as well as numerous initiatives, centers, institutes, and labs, Harvard Business School fosters bold new ideas and collaborative learning networks that shape the future of business.

Job Description

Are you a higher ed professional looking to utilize and contribute your program management skills to a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program?

If so, consider the Coordinator role, where you will be a member of the MBA Registrar's Office team working collaboratively to support the overall Curricular Programs while maintaining a specific focus on the Elective Curriculum (EC) program.

What You'll Do:

• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.

EC Academic Infrastructure and Grades:

• Oversee ongoing updates to the Student Information System database (SIS) to ensure each of thousands of class sessions in a term are accurate in date, start time, end time and location details.
• Liaise with Operations on classroom spaces for EC use.
• Oversee capacity limits of EC course sections through course selection and cross registration processes, including work with HBS Doctoral Program and MBA Tech Fellows.
• Manage Independent Projects (IP) posting site; respond to companies, organizations, alums and faculty who submit project ideas, publish for students and archive at term close.
• Oversee use of online registration tool for Independent Projects (IP) and field questions from students and potential supervisors.
• Data analysis and reporting on EC courses to support faculty and MBA program leadership.
• Work with faculty and Faculty Support Specialists (FSS) on timely grade submission in deadline driven process; design communication plan, reminders, and check ins; monitor through to completion.
• Collaborate with Associate Director in any case of grade changes and other support for the Academic Performance Committee (APC).

Exams:

• Set overall schedule for full array of EC courses in multiple sections.
• Create and monitor exam tool sites and work closely with faculty and FSS on exams from planning through execution.
• Execute accommodations in exams, work with Support Services for each EC student with documented accommodations.
• Extra hours may be required during exams.

EC Preregistration and Add/Drop Process:

• Support the EC Preregistration and Add/Drop process to include serving as a resident expert on the registration system, EC Toolkit, and the resources included there for students.
• Support the management of the Add/Drop process including advising students on Add/Drop.
• Assist in creating a staffing and training plan for volunteers who help during the Add/Drop period.
• Provide mentorship to volunteers from the MBA program who meet with students to help them understand how to optimize Add/Drop.
• Extra hours may be required during Add/Drop.

Customer Service for EC Students:

• Update ShareSites with EC-related information for students.
• Staff the etoolkit and independent project inboxes throughout the year and escalate issues as needed.
• Respond to a high volume of student email questions and requests in a timely manner with judgement and sensitivity.
• Deliver Add/Drop customer service to students in high profile, intense process at term start.
• Monitor student progress toward graduation requirements.

Other Duties for MBA Registrar's Office:

• Supports all-hands-on-deck events such as Term Start-up and Graduation.
• Participates in departmental goal-setting processes and implementation of priorities.
• Develops relationships with FSS and Division of Faculty Research and Development (DRFD) team.
• Serve as primary resource for FSS around EC. Develops ongoing documentation.
• This role is responsible for additional duties as assigned.

Qualifications

Basic Qualifications:

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications:

• Excellent communication and organizational skills.
• Outstanding customer service focus.
• Strong attention to detail.
• Discretion, judgment, and an ability to work with sensitive information in a confidential manner.
• Excellent problem-solving skills with an orientation toward technology solutions.
• Technical curiosity and a willingness to learn new technologies and tools.
• Adept at managing multiple priorities.
• Able to multi-task and manage change in a calm and collected manner.
• Committed to working in a team that believes all of us are better and smarter than one of us.

Working Conditions

• Some night and weekend work may be required

Additional Information

• Standard Hours/Schedule: 40 hours per week; Overtime eligible
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• Other Information:

This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects allstaff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role

A cover letter is required to be considered for this opportunity.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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