Description

This role is essential in providing exceptional service to our customers by assisting with equipment rentals, product demonstrations, and ensuring a seamless rental experience. The ideal candidate will possess strong communication skills, equipment experience, and the ability to manage multiple tasks efficiently. This position offers an engaging work environment where teamwork and excellent customer service are prioritized.

This position offers an opportunity to develop your customer service expertise within a supportive team environment. Candidates who are enthusiastic about equipment & machinery, possess excellent communication skills, the ability to multi-task and enjoy working with people will thrive in this role.

Requirements

Responsibilities
Assisting rental customers in person or over the phone with equipment selection.
Preparing rental contracts and explaining fees, terms, and safety instructions.
Verifying insurance/tax exempt status & collecting all associated documents.
Scheduling deliveries and pickups.
Answering customer questions and resolving issues related to rentals.
Inspecting equipment prior to and when returned from rent, noting damage, documenting issues.
Maintaining an organized showroom & counter - updating signage, keeping inventory of accessories/PPE/etc., flagging low inventory levels.

Skills
Excellent communication skills, including phone etiquette and active listening
Ability to perform basic math for transactions, inventory counts, and sales calculations
Proven customer service skills with a friendly, professional demeanor
Ability to demonstrate products effectively and confidently to diverse customers
Strong organizational skills with attention to detail in managing stock levels and displays

Qualifications
1-3 years experience in equipment rental, construction supply, or tool rental.
Familiarity with common construction machinery/tools and light equipment (e.g. compactors, lifts, generators, etc.).
Comfortable with rental/point-of-sale software, strong data entry proficiency.
Clear, professional customer service interaction; confident explaining safety and operating basics.
Ability to lift 50lbs, stand/sit/squat, work in garage/yard environments.
Extras: CDL or Forklift certification, local contractor network