Description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleFacilities Systems Technician LeadRequisition NumberRE52466Working TitleDepartment Name3CU00:Utilities & Energy ManagementWork LocationLexington, KYGrade Level42Salary Range$17.41-27.87/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationAAClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3 yrsRequired License/Registration/CertificationNone.Physical RequirementsStanding or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, quick response environment.Shift6:30am 3:00pm (Sunday Saturday)
2:30pm 11:00pm
10:30pm 7:00am
7:00am 7:00pm
7:00pm 7:00am

The Delta Center operates 24/7. Work shifts/schedules may vary dependent upon staffing needs requiring evening(s), weekend(s), and holiday(s) response.

Staff is subject to Call-Ins and On-Call Scheduling.Job SummaryReporting to the Facilities Systems Manager, this position is a critical member of a 24/7 Call Center Operation responsible for operating and monitoring building automation systems; critical life safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc.; Operates equipment to receive, process, and disseminate incoming alarms and general information calls for the University of Kentucky Lexington Campus, including UK HealthCare; Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required; Uses discretion in determining severity of situation and appropriate response; Utilizes problem solving and troubleshooting skills resulting in effective resolution; Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership; Effectively communicates with customers at all levels in a clear, concise, and professional manner; Prepares and maintains daily activity and emergency event logs; Adheres to and enforces all departmental Standard Operating Procedures (SOP's); Understands and complies with procedures pertaining to emergencies; Works cooperatively with superiors and other employees; Remains alert and maintains real time situational awareness; Demonstrates professional integrity and accountability in all transactions; Completes end of shift reports, prepares for, and communicates directly with incoming shift team members; and Completes all required call center documentation in an accurate and timely manner.

The Facilities Systems Technician Lead supports the Facilities Systems Supervisor in providing direction and oversight of shift team members in their successful completion of daily tasks; Intervenes, as necessary, in responding to customer concerns as they arise; and Provides input to Facilities Systems Supervisor regarding staff performance and accountability.

IEBC (Internal Employee Being Considered).Skills / Knowledge / AbilitiesMs Windows/Office; SAP; and KRONOS

Driver's License — Preferred

Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociate's Degree + 3 Years

Technical/Skills Training + 4 Years

High School + 5 YearsDeadline to Apply12/08/2025Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Describe your experience monitoring and maintaining computerized data collection systems.

   (Open Ended Question)

2. * Provide a brief example that demonstrates your ability to successfully develop and maintain productive relationships with others (customers or co-workers).

   (Open Ended Question)

3. * Describe your approach in resolving problems which require critical thinking.

   (Open Ended Question)

4. * Describe your experience in leading a team or an organization. What is your approach to leadership?

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI280278603