Description

Company Description
Dallas Hope Charities operates Hope Center, Dallas’s first LGBTQ+ homeless youth center and transitional living program. The organization is committed to reducing factors leading to LGBTQ+ suicide through the Collective Hope Coalition initiative. Dallas Hope Charities is a 501(c)3 public charity based in Dallas, TX, with a vision to end hunger, break the path of despair, and eliminate homelessness forever.

Role Description
The House Manager is a full-time, exempt leadership position responsible for the complete operational oversight, safety, and programmatic integrity of the Dallas Hope Center. This role requires an experienced professional to lead daily residential operations, drive programmatic strategy, manage staff and volunteers, ensure strict compliance with organizational policies, and safeguard the facility’s financial and physical assets.

The House Manager serves as the primary operational leader on-site, fostering a supportive, inclusive, and mission-aligned environment. The role reports directly to the Chief Executive Officer (CEO).

Primary Responsibilities:

Strategic Leadership and Program Oversight

• Directly supervise, mentor, and evaluate the team of Part-Time Resident Coordinators and all Center volunteers. This includes scheduling, performance reviews, and ensuring continuous professional development.
• Serve as the highest escalation point for resident issues, including advanced crisis intervention, conflict resolution, and complex behavioral incidents, ensuring comprehensive documentation and follow-up.
• Oversee the entire resident lifecycle: Manage referrals, conduct final admissions and discharge planning, and ensure resident data is accurately tracked in the case management system.
• Drive programmatic excellence by collaborating with the CEO to strategically develop, refine, and implement program policies and procedures that align the Hope Center with DHC’s long-term mission and strategic goals.
• Establish and monitor key program outcome metrics to ensure the seamless coordination of internal programs and external community services is maximizing resident success and facilitating measurable progress toward independence.

Administrative and Financial Stewardship

• Own, manage, and forecast the annual operational budget for the Hope Center, conducting monthly expense tracking and variance analysis to ensure sound fiscal stewardship.
• Manage resident financial agreements, including monitoring client rent and mandatory savings plans to promote financial stability and self-sufficiency.
• Prepare and submit comprehensive weekly operational reports to the CEO, detailing property status, compliance metrics, financial updates, and critical incidents.
• Support DHC’s grant and development efforts by providing accurate, timely data on program outcomes and impact narratives for funding reports.
• Maintain open and frequent communication with the CEO, keeping them informed of all significant aspects of Center operations, challenges, and successes.

Facility and Safety Management

• Ensure the physical property is safe, clean, and well-maintained, coordinating necessary maintenance and repairs promptly.
  Implement and rigorously enforce all DHC housing policies, procedures, and health/safety standards (e.g., chore checks, room inspections, facility rounds).
• Act as the primary contact for property vendors and contractors.
• Ensure staff and volunteers are properly trained in emergency procedures, including First Aid, CPR, and critical incident response protocols.

Required Experience and Education Qualifications:

• Minimum of five (5) years of progressive direct experience in residential, housing, or program management, preferably in a transitional living environment or a similar social service setting.
• Minimum of three (3) years of direct supervisory experience, including staff management, training, and performance evaluation.
• Bachelor’s degree is required in Social Work, Psychology, Nonprofit Management, Public Administration, or a related field.
• Demonstrated advanced knowledge of best practices for working with homeless or vulnerable populations, including trauma-informed care and harm reduction models.

Essential Qualities:

• Profound cultural awareness and a passion for serving the LGBTQIA+ community.
• Exceptional written and oral communication skills, with the ability to communicate professionally with staff, residents, the CEO, and external partners.
• Expertise in conflict resolution and high-level de-escalation techniques.
• Proven ability to manage multiple complex tasks, prioritize under pressure, and make timely, sound decisions.
• Proficiency in the Google Suite and experience with case management or database software.

Physical Requirements:

• Ability to walk, drive, sit, twist, stoop, kneel, crouch, talk, hear, and climb stairs.
• Must lift or carry up to 25+ lbs. and push or pull up to 25+ lbs.
• Requires a valid driver’s license, personal vehicle, and active insurance.
• Must be available to respond to urgent facility or resident needs outside of regular business hours.

Professional Expectations:

• Remain mission-driven and trauma-informed in all aspects of the role.
• Participate in all mandatory staff training and planning sessions.
• Serve as a philanthropic ambassador for the agency within the community.
  

Job Type: Full-Time, Exempt Employee

Work Schedule: Flexible hours based on the needs of the Center; requires a high level of availability and presence.

Compensation: $55,000 – $60,000

Final Hire: Contingent upon passing a background check and random drug testing.

How to Apply: Submit your resume and cover letter to hope@dallashopecharities.org with the subject line: “House Manager Application.”

Dallas Hope Charities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Requirements

Required Experience and Education Qualifications:

• Minimum of five (5) years of progressive direct experience in residential, housing, or program management, preferably in a transitional living environment or a similar social service setting.
• Minimum of three (3) years of direct supervisory experience, including staff management, training, and performance evaluation.
• Bachelor’s degree is required in Social Work, Psychology, Nonprofit Management, Public Administration, or a related field.
• Demonstrated advanced knowledge of best practices for working with homeless or vulnerable populations, including trauma-informed care and harm reduction models.
  

Essential Qualities:

• Profound cultural awareness and a passion for serving the LGBTQIA+ community.
• Exceptional written and oral communication skills, with the ability to communicate professionally with staff, residents, the CEO, and external partners.
• Expertise in conflict resolution and high-level de-escalation techniques.
• Proven ability to manage multiple complex tasks, prioritize under pressure, and make timely, sound decisions.
• Proficiency in the Google Suite and experience with case management or database software.

Physical Requirements:

• Ability to walk, drive, sit, twist, stoop, kneel, crouch, talk, hear, and climb stairs.
• Must lift or carry up to 25+ lbs. and push or pull up to 25+ lbs.
• Requires a valid driver’s license, personal vehicle, and active insurance.
• Must be available to respond to urgent facility or resident needs outside of regular business hours.

Professional Expectations:

• Remain mission-driven and trauma-informed in all aspects of the role.
• Participate in all mandatory staff training and planning sessions.
• Serve as a philanthropic ambassador for the agency within the community.