Description

SUMMARY: 

Oversee all personnel administrative functions related to Garrison Support Organization (GSO) personnel processing, Reserve Component (RC) Transition Service Office (TSO) processing, Soldier Readiness Center (SRC) personnel processing and contract employee processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities listed in a satisfactory manner: 

• Ensure that all Performance Work Statement requirements are met for Task Area 5 (Human Resources) in accordance with applicable regulations and policies
• Coordinates the level of effort for each work center and assigns personnel, as needed
• Reviews and approves Certificates of Release or Discharge from Active Duty (DD Form 214) 
• Actively participates in planning meetings and progress reviews for future processing operations 
• Resolves customer complaints and answers questions regarding policies and procedures.
• Implements corporate and departmental policies, procedures, and service standards in conjunction with management.
• Maintains a high degree of confidentiality on all sensitive information for which this position has access.
• Trains and instructs employees in job duties and company policies or arrange for training to be provided. Emphasis on training, mentoring, assigning and evaluating work and performance.
• Interview and select employees for assigned vacant positions.
• Maintains attendance on employees and approves timesheets.
• Develops and implements unit work plans
• Ensure quality of service is met
• Recommend training needs and evaluate staff performance.

SUPERVISORY RESPONSIBILITIES: Yes

QUALIFICATIONS: 

The requirements identified below are representative of the knowledge, skills and/or abilities required to satisfactorily meet the expectations of this job:

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• The ability to speak clearly so others can understand you.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to communicate information and ideas in writing so others will understand.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Must be able to operate a Personal Computer (PC) with a functional knowledge of Microsoft Office Applications (primarily Microsoft Word, Excel, Outlook, Power Point and Windows graphical user interface) and Data/web based systems required for task area performing work. 
• Must have a working knowledge of Army rank structure and military unit relationships (e.g., Company, Battalion, Brigade, Division, etc). 
• Must be able to work under stressful conditions and be physically able to demonstrate the training/support tasks to standard. 
• Must have a working knowledge of mobilization/demobilization operations IAW FORSCOM Regulation 500-3-1 thru 500-3-5. 
• Must have the appropriate qualifications, certification, and/or license under the requirements for the task area being performed under this contract prior to commencement of work. 
• The job requires mid-level leadership and staff experience. 
• Must able to obtain and maintain a SECRET security clearance.

EDUCATION and/or EXPERIENCE: 

At a minimum, possess a High School Diploma or GED Equivalent. Preferred Associates Degree or higher. Preferred minimum five years experience in military personnel processing duties. Preferred experience with applying Personnel Policy Guidance for mobilization personnel processing.

LANGUAGE SKILLS: 

Must be able to speak, read, write, and understand English. Ability to read, comprehend and explain instructions, letters, memos, emails and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to senior management, contracting officials, clients and other employees in the organization.  Ability to write simple correspondence. Ability to effectively present information on a one-on-one situation to customers, clients and other employees of the organization

REASONING ABILITY: 

Ability to define problem, collect data, establish facts, and draw valid conclusions. Ability to organize work, define and solve problems, establish and manage priorities, collect data, establish facts and draw valid conclusions based on facts.  Supervisor participates in prioritization of work and decision-making on allocation of resources. The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action.

CERTIFICATES, LICENSES, REGISTRATIONS: 

Must possess a valid U.S. state driver's license, applicable for the type and class of vehicle being operated.

PHYSICAL DEMANDS:  

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties and functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: 

Duties are primarily performed in an office environment.

PI280293007