Description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7,400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are seeking a detail-oriented and solutions-driven Mortgage Servicing Business Analyst to join our Product team within the Servicing Product branch. This role plays a key part in shaping product strategy, driving operational efficiency, and enhancing servicing capabilities across the organization.

The Business Analyst will work closely with the Director of Product to support all servicing-related product initiatives excluding Document Management, Vendor-to-Vendor integrations, and Middleware, which are handled by dedicated product verticals.

The ideal candidate brings hands-on servicing experience and a strong understanding of servicing platforms including LoanServ (Sagent), Aspen Grove for BPM workflows, Salesforce for call center operations, Domo reporting, and Snowflake as our enterprise data warehouse.

Key responsibilities

Business & Product Analysis

Partner with Servicing Operations, Compliance, IT, and other product teams to gather and validate business requirements.

Translate servicing needs into detailed user stories, acceptance criteria, business rules, and workflow diagrams.

Analyze existing servicing processes and recommend product enhancements aligned with business goals.

Provide servicing subject matter expertise to guide prioritization for the Director of Product and support backlog planning.

Participate in Agile ceremonies including sprint planning, backlog refinement, and release readiness.

Create UAT test plans, execute test cases, track defects, and validate production releases.

Work with technical teams to ensure servicing requirements are fully understood and implemented correctly.

Identify servicing pain points and propose product and process improvements to drive operational efficiency and compliance.

Cross-Functional Collaboration

Collaborate on enterprise initiatives including digital servicing, call center modernization, and automation strategies.

Facilitate discovery sessions, user interviews, and cross-departmental workshops.

Document product updates, release notes, and user training materials when needed.

Maintain strong communication with both technical and non-technical stakeholders across the organization.

Requirements

+ 3 years of experience in mortgage servicing, servicing operations, or servicing product/technology.

Strong understanding of servicing regulations, guidelines (Fannie Mae, Freddie Mac, FHA, VA), and compliance requirements.

Hands-on experience with servicing systems, ideally including:

LoanServ (Sagent)

Data warehouse tools

Proven ability to gather and document business requirements, workflows, and user stories.

Strong analytical and problem-solving skills with experience working with large data sets.

Ability to perform functional testing, defect tracking, and cross-team validation.

#LI-LO1

Our benefits include:

- Premium Healthcare

- Meal voucher

- Maternity and Parental leaves

- Mobile services subsidy

- Sick pay-Life insurance

- CI&T University

- Colombian Holidays

- Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.