Description

Summary: The Learning Operations and Accreditation Manager independently drives the implementation, maintenance, and compliance of educational programs within the learning management system (LMS) for ISMRM and ISMRT. The role requires a detail-oriented professional to ensure smooth execution of programs developed by organizers, proper accreditation documentation, and consistent accreditation standards compliance across all educational events. The Learning Operations and Accreditation Manager reports directly to the Director of Education and is a full-time in-person-only position.

Essential Responsibilities include the following. Other duties may be assigned.

• Strategic Program Implementation: Participates in education strategy discussions and independently translates identified strategies into actionable, relevant, and timely processes and procedures, including online learning activities, annual meetings, virtual meetings, and workshops. Exercises independent judgment in program execution and implementation.. 
• Accreditation & Compliance: Independently collects, reviews, and organizes accreditation documentation for all educational activities, including but not limited to CME through ACCME, CE through ARRT, and CPD credits. Ensures that programs meet current accreditation standards and maintains organized, audit-ready records. Monitors and interprets evolving accreditation requirements and implements compliant workflows and documentation practices. Serves as a liaison for accreditation bodies when needed. 
• Educational Content & Programming Oversight: Support the Director of Education and subject matter experts in the development of educational content and programming, ensuring alignment with external organizer requests, internal requirements, and accreditation criteria. This includes directing the collection and organization of all necessary materials. 
• Faculty & Speaker Management: Serves as the primary point of contact for invited faculty for annual meetings. Strategically engages with and guides organizers and invited faculty throughout the planning process. independently managing invitations, confirmations, securing course materials, executing financial relationship mitigation processes, and ensuring conformance with administrative and accreditation standards. 
• Learning Operations & Systems Optimization: Leads the creation and implementation of processes for curriculum-based course material development, evaluation, and administrative requirements. Independently leverages and optimizes critical technology platforms (including AMS, LMS, and Excel) to drive educational initiatives and manage program data. Manages existing portfolio of education programs including on-demand courses.
• Post-Program Evaluation & Continuous Improvement: Independently builds required evaluations for learners to claim credits in a timely manner and conducts thorough post-event/program evaluations ("Lessons Learned"), performing in-depth analysis, and generating comprehensive reports. Utilizes insights gained to implement strategic improvements and continuously enhance future event experiences and overall program quality. 
• Web Content Management: Collaborates with the IT team to coordinate the strategic posting of relevant course materials to the website for optimal web presence and verifies accuracy for both ISMRM and ISMRT events. 
• Timeline & Deliverable Management: Independently develops and strategically manages critical timelines for all program deliverables, ensuring projects are effectively prioritized and executed. 
• Onsite Event Leadership: Provides leadership and strategic onsite management for educational programs and invited faculty at the annual meeting and ensuring accreditation requirements are maintained
• Strategic Partnership & Collaboration: Builds and maintains collaborative relationships with internal teams and external partners, exercising independent judgment in facilitating communication and ensuring successful cross-functional project delivery. 
• General Strategic Support: Performs other duties as assigned by the Director of Education, Associate Executive Director, and Executive Director, with a focus on tasks that require discretion and independent judgment and contribute to the strategic objectives of the department.

Competencies:  To perform the job successfully, an individual should demonstrate the following: 

• Customer Service: Manages challenging customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; engages in active listening; keeps emotions under control; remains open to others' ideas and tries new things; speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; writing is clear, informative and professional. 
• Teamwork: The ability to work effectively with others, balancing the needs of the team and those of the individual; gives and welcomes feedback.
• Productivity: Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly and cleanly; can be relied upon to meet schedules, deadlines and productivity standards; completes tasks on time or notifies appropriate person with an alternate plan; ability to prioritize work load, attains needed resources and executes a plan that optimizes results.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Dependability: Can be relied upon to meet schedules, deadlines, and productivity standards; completes tasks on time or notifies appropriate person with and alternate plan.
• Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education Experience: Bachelor's degree in business administration or a related field; extensive, equivalent experience demonstrating a high level of independent judgment and discretion in educational program and accreditation management may be considered in lieu of a degree.
• Experience: Minimum of 5-7 years of progressively responsible experience in developing, managing, and evaluating educational programs or conferences for an association or similar organization, with a strong focus on accreditation compliance and operational leadership.
  • Demonstrated expertise in creating educational courses/experiences, developing comprehensive conference programs, and a proven ability to analyze data for strategic decision-making and continuous improvement of learner/attendee experiences.
  • High proficiency and independent operational management experience with learning management systems (LMS), association management systems (AMS), content management systems (CMS), and other relevant educational technologies (e.g., Excel).
  • Expert-level understanding of accreditation standards (ACCME, ARRT, CPD preferred) and extensive experience ensuring compliance.
• Language Skills:  Must possess the ability to read and comprehend simple instructions, short correspondence, and memo; must possess the ability to write simple correspondence; must possess the ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees of the organization.
• Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills:  To perform this job successfully, an individual should have knowledge of internet software, spreadsheet software, and word processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Occasionally required to stand;
• Frequently required to sit;
• Frequently required to walk and reach with hands and arms;
• Regularly lift and/or move up to 10 pounds;
• Occasionally lift and/or move up to 20 pounds;
• Must be able to travel internationally or domestically.