Description

We are a fast-paced plaintiff medical malpractice law firm seeking a highly motivated and organized person to join our team. The Intake Specialist will be responsible for handling all incoming calls, scheduling appointments, greeting clients, and performing a variety of administrative duties to support the firm's operations.

HOW TO APPLY.  Please call 440-323-8044 for step-by-step instructions. Do not apply through this website/app.

Responsibilities:

•         Answer and manage incoming inquiries from prospective clients via phone, email, and online forms
•         Conduct intake interviews to collect case details (accident/medical facts, injuries, dates, involved parties, etc.)
•         Evaluate whether a matter aligns with our firm’s practice areas
•         Schedule consultations with attorneys for qualified leads
•         Enter client and case data accurately into our case management system
•         Maintain follow-up and communication with prospects during the decision process
•         Provide compassionate, clear, and professional client service
•         Collaborate with attorneys, nurses, and administrative teams to ensure smooth handoffs

Benefits:

•         Medical Insurance
•         Profit Sharing Plan
•         Transportation/Parking Stipend
•         Paid Time Off
•         Hybrid work schedule
•         Year End Discretionary Bonus 

Job Requirements:

•         High school diploma or equivalent required
•         Excellent verbal and written communication skills
•         Strong listening skills, empathy, and a client-oriented demeanor
•         Attention to detail and accuracy, especially in data entry
•         Ability to multitask and prioritize under deadlines
•         Basic familiarity with legal terminology or willingness to learn
•         Experience with phone intake, client interviews, or customer service
•         Comfort working with sensitive information and maintaining confidentiality
•         A professional, positive attitude with a team mindset