Description

Department:

37673 High Point Medical Center - Outpatient Rehabilitation: Physical Therapy Elm

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Mon-Fri, Days. Variable shift times - depending on clinic and position covering.

Pay Range
$20.40 - $30.60

EDUCATION/EXPERIENCE:

High School Diploma or GED General Studies Required

ESSENTIAL FUNCTIONS:

1. Oversees all aspects of general office coordination including but not limited to bookkeeping, copying, faxing, mailing, filing and maintaining office calendar to coordinate work flow and meetings, greet patients, family and visitors to the department and assist them as necessary. Exhibits courtesy, cooperation, and respect towards patients, visitors, physicians, supervisor, and co-workers in all personal and telephone interactions in order to create a positive public image. 2. Screens and routes telephone calls in a professional and efficient manner to ensure accuracy of all messages. 3. Provides general clerical support to all staff, as required. Tasks may include typing, copying, faxing, photocopying, distribution of interoffice and outgoing/incoming mail, creation of announcements, memos and letters. Plans and prioritizes secretarial functions based on daily workload and customer needs. 4. Maintains patient schedule by providing reminder calls to new patients, calling no shows, re-scheduling cancellations, and actively and continuously filling empty spaces. Takes new patient referrals and ensures adequate information for insurance pre-certification process. 5. Verifies patient insurance from patient/contacting insurance company and obtains precertification authorization using the best process method for the specific insurance using software, payor website, and/or voice verification. 6. Administers the Credit & Collection policy accurately. Collects applicable co-pays from patients. Enters daily patient charges into computer in a timely manner, and reconciles daily. Performs and actively monitors collections if necessary. 7. Maintains a filing system for information as well as patient files. Copies medical records in a timely manner as assigned. 8. Maintains confidentiality in all aspects of patient, visitor, staff and organizational information. 9. Collects and maintains inventory of office equipment and supplies. 10. Represents the department in a professional manner at all times. Promotes the department in a positive manner to customers and community at all times. Assists with mail pick/up and delivery as required. Provides back-up and assistance for other staff when needed. 11. Attends meetings as assigned, and records, prepares and distributes meeting minutes as required. Participates in in-services or training sessions as required 12. Upholds a professional working relationship at all times and adheres to department rules. 13. Performs other duties as assigned by management.

SKILLS/QUALIFICATIONS:

Excellent oral and written communication skills Strong interpersonal skills Strong customer service skills Skilled in the operation of routine office equipment

WORK ENVIRONMENT:

Clean, well-lit, comfortable office setting

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Performs a wide range of administrative and office support duties that include, but are not limited to scheduling, answering phones, entering charges, verification of insurance information, taking and posting payments, and other clerical support.