Description
The Pet Support Coordinator serves as the primary point of contact for individuals seeking to surrender their pet to Oakland Animal Services (OAS). This role is responsible for carefully triaging each case to determine urgency for intake, as the shelter can only accommodate a limited number of animals.
The coordinator will help owners resolve issues that may allow them to keep their pets by connecting them to available resources. For situations in which surrender is the only viable option, the coordinator will work with shelter staff (Public Service Representatives) to schedule intake appointments in alignment with shelter capacity and protocols.
When capacity allows, the coordinator will also assist the Public Service Representatives with lost pet reunification for animals who arrive at the shelter as strays/lost.
This position is an OAS staff role, funded by Friends of Oakland Animal Services (FOAS).
For complete job description, please see: https://jobs.gusto.com/postings/friends-of-oakland-animal-services-pet-support-coordinator-97f69a52-e1e1-43f3-9279-399ff553829b
Requirements
Qualifications and Education Requirements
Associates degree or equivalent from an accredited college or technical school.
Familiarity by training or experience with basic animal care and handling animals.
Two years of experience working or volunteering with an animal care, rescue, or shelter organization.
Understanding of general pet care and knowledge of companion animal needs.
Required Knowledge, Skills and Abilities
Commitment to the mission, goals and success of Oakland Animal Services.
Knowledge of basic animal health care and safe animal handling practices.
Verifiable experience handling animals, with an understanding of companion animal behavior.
Ability to recognize symptoms of common animal diseases.
Positive attitude with the ability to establish and maintain effective and cooperative working relations with the public, partner organizations, and other employees.
Ability to handle emotionally charged and sensitive conversations with empathy and professionalism.
Flexibility, adaptability, aptitude for effectively prioritizing multiple tasks and a strong work ethic.
Strong computer skills, including Microsoft Office and database systems.
Excellent organizational and communication skills.
