Description

Receptionist

Location: St. Paul

Pay Range: $19.10 - $24.18 hourly

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

Mental Health Resources, Inc. is an Equal Employment Opportunity/Affirmative Action employer. We embrace diversity and inclusion and take a person-centered care approach to the population we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

See what employees have to say about working at MHR!

www.mhresources.org/careers

The role of the Receptionist is to maintain smooth daily operations at the front desk, including opening/closing procedures, phone and voicemail communication, fax and document processing, mail handling, inter-office courier coordination, clerical support functions, supply management, and client-related documentation tasks. This position supports multiple programs and staff, ensuring timely, accurate, and confidential workflow.

A few of the benefits offered by MHR:

• MHR is looking for candidates who are Spanish speaking, Hmong speaking, and Somali speaking. You may receive a $1000 salary bonus for passing the language proficiency exam.
• Intensive two-week initial orientation program AND on-going in-house training program.
• iPhone, laptop computer, and Wi-Fi provided for all community-based staff.
• Health insurance (including family health coverage) with employee costs in the top 6% of most affordable health care options. Competitive dental insurance.
• Automatic enrollment in retirement plan after 1 year with a 3% employer contribution.
• 9 paid holidays and 18 days accrued PTO during your first year.
• Annual merit-based salary increases.
• Schedule primarily Monday-Friday daytime hours.
• MHR is committed to working towards racial equity and combating racism.
• MHR is a tobacco free workplace promoting health & wellness for the individuals we serve and our employees.

Main Duties and Responsibilities:

• Complete all opening duties by 8:00am and closing duties by 4:30pm.
• Follow established checklist for security, equipment, mail, and workspace setup.
• Perform monthly hotel cube supply audits and restocking.
• Answer incoming calls promptly and professionally.
• Greet guests, provide information, and ensure a professional first impression.
• Follow routing procedures for Ramsey Targeted Case Management (RCTCM), Ramsey Assertive Community Treatment (RACT), and Housing Voucher Program (HVP) coverage.
• Correctly escalate emergency or urgent calls.
• Correctly attach medical records, discharge papers, medication lists, and other items into MHR's electronic medical record (EMR).
• Date-stamp, sort, and distribute all daily incoming mail.
• Process outgoing mail twice daily and manage high-volume mail periods.
• Process and mail Release of Information (ROI) documents three times per week following strict signature/date requirements.
• Assemble intake folders for assigned programs using master templates.
• Track low supplies and place timely orders.
• Provide general administrative support to program staff as assigned.

Minimum Education and Experience:

• High school diploma or GED and one year receptionist/office support experience or combination of equivalent experience and training.

PI280304227