Description

Summary

The Spa Supervisor is responsible for overseeing daily operations of the spa, ensuring exceptional guest experiences, maintaining high standards of service, and supporting the spa team. This role involves supervising staff, managing schedules, monitoring inventory, and assisting with training and development to uphold the spa's reputation for excellence. The Spa Concierge will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing

Essential job FUNCTIONS:

• Operations Management
  • Oversee day-to-day spa operations, ensuring smooth workflow and adherence to company standards.
  • Monitor cleanliness, safety, and compliance with health regulations.
  • Manage spa opening and closing procedures.
• Team Leadership
  • Supervise spa therapists, receptionists, and support staff.
  • Assist with recruitment, onboarding, and training of team members.
  • Conduct regular performance evaluations and provide coaching.
• Customer Service
  • Ensure guests receive outstanding service and resolve any complaints promptly.
  • Maintain a welcoming and relaxing environment for all clients.
  • Promote spa services and products to enhance guest experience.
• Administrative Duties
  • Prepare staff schedules and manage time-off requests.
  • Track inventory and order supplies as needed.
  • Assist with budgeting, reporting, and revenue tracking.
• Sales & Marketing
  • Support promotional activities and upselling of treatments and retail products.
  • Collaborate with management on marketing initiatives and special events.
• Group Coordination

o Manage group reservations, including corporate events, bridal parties, and wellness retreats.

o Collaborate with clients to design customized spa packages and itineraries tailored to group needs.

o Serve as the primary contact for group organizers, ensuring clear communication and smooth logistics.

o Coordinate staff schedules, treatment rooms, and resources to accommodate group services

Qualifications

Experience & Education:

• Previous experience in spa or hospitality management preferred.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of spa treatments, wellness trends, and retail sales.
• Proficiency in scheduling software and basic computer applications

Job REQUIRMENTS:

• • Must be authorized to work in the United States
• • Excellent oral and written communication skills required.
• • Project and time management skills are essential.
• • Strong attention to detail.
• • Must be able to work flexible days/hours
• • Must be able to work weekends/holidays
• • Must be able to lift 20 pounds or more.
• • Ability to stand for extended periods.
• • Occasionally lift or move items up to 25 lbs.
• • The colleague is held accountable for all duties of this job and other duties as assigned