Description

Overview

Job Summary

The Program Assistant provides support for a variety of team members to keep the program team running at a fast pace. As the main phone contact the Program Assistant is often the first impression of First Tee - Phoenix for member families, volunteers, donors and the community at large.

Key criteria for success in position:

• Joyful - whether via phone, online or in-person, making our constituents and team feel valued and providing quality customer service is key.
• Organized & Detailed - ability to manage multiple tasks, utilize technology and precise data entry.
• Calm & composed - being able to navigate and understand a complex, fast- paced environment while maintaining quality.
• Team player - takes initiative, manages tasks independently with direction and can balance the needs of many.

How to apply

Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.

Experience Required

Strong commitment to the First Tee - Phoenix mission and the kids we serve

• Effectively communicate in-person, via phone, email, etc.
• Creative mindset to provide customer service and problem solve
• Can-do attitude, willing to seek out and tackle new and daily challenges
• Punctual and self-starter
• Proficient in Microsoft Office Suite (Excel, Word, SharePoint, etc.)
• Work with a variety of technology to achieve goals
• Experience with Canva, WordPress, Constant Contact or similar programs
• Golf knowledge and experience with First Tee a plus
• Bilingual (Spanish/English) a plus
• Experience with SalesForce a plus
• Valid driver's license, good driving record, and meet company required automobile insurance minimums

How to apply

Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.

Essential Responsibilities

Responsibilities

Below is not intended to be an exhaustive list but a general overview of the core functions.

Customer Service/Member Support

o Joyfully answer the main line, answering questions or transferring as needed

o Provide support and troubleshooting related to membership and registration to families as needed

o Serve as the main reviewer of SalesForce inquiries including review and distribution of all leads/cases to appropriate team member

Database Management

o Become an expert in Sales Force including but not limited to entering information, pulling reports, making changes, setting up class schedules, etc.

o Support the School Program by providing active lists, inputting detailed information in Sales Force for reporting, coordinate paperwork with HQ, etc.

Communication Support

o Keep program website pages up to date - including monthly and quarterly updates and as needed

o At the direction of the MarCom Manager utilize Canva to create fliers, social media posts, and more

o Provide support for the creation of newsletters

Event support

o At the direction of the Engagement Manager or others, aid with successful member events

o Complete event related tasks as needed

o Play an important role in executing high quality events

Administrative Support

o Assist with administrative tasks of Program Team

o Support program team meetings with scheduling, notes, and follow-up

Be a part of the First Tee - Phoenix team

o Participate in general First Tee - Phoenix activities including fundraisers, tournaments, clinics, visibility events, etc.

o Support organization wide needs

o Other duties as assigned

How to apply

Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.

Benefits

The Program Assistant takes direction from a variety of team members and reports to the Program Director.

Pay range and job type

• Full Time (Monday - Friday, 9am - 5pm) with some longer days and weekends as needed
• Hourly rate starting at $20, based on experience
• Paid holidays, vacation and sick time
• Reimbursement of business-related mileage
• Paid health insurance
• Retirement plan

How to apply

Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.