Description

Overview

The Golf Shop Supervisor is responsible for promoting the game of golf at the club and ensuring the smooth operation of the golf shop on a daily basis. This position oversees golf shop operations, including outside services, inventory control, and merchandising efforts. The role works closely with the Golf Operations team to curate a diverse, high-quality merchandise selection for members and guests and ensures the golf shop is well-organized, visually appealing, and fully functional to enhance the overall member and guest experience. This position is designated for clubs that do not have a Golf Shop Manager but may exist alongside a Head Golf Professional.

Reporting Structure

• Reports directly to the Director of Retail.

Experience Required

• High school diploma, GED, or equivalent.
• Minimum of 2 years of golf operations experience.
• Basic knowledge of customer service, golf rules, and equipment.
• Ability to handle sensitive company and employee information with confidentiality.
• Demonstrates ethical behavior and adherence to company policies.
• Maintains professionalism, reliability, and attention to detail.
• Must be able to work weekends and/or holidays as required.
• Must be able to perform physical duties including sitting, standing, walking, climbing ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, and lifting/carrying up to 100 lbs.
• Frequent exposure to extreme temperatures and humidity.

Essential Responsibilities

• Respond to member and guest inquiries and assist with tee time bookings in person and over the phone.
• Manage the tee sheet, including walk-ups and pairings, and ensure accurate guest fee collection.
• Maintain inventory control by checking in merchandise, organizing and restocking displays and storage areas, and following up on special orders.
• Process merchandise returns and issue appropriate customer credits.
• Oversee outside golf operations and staff, ensuring adherence to daily procedures and policies.
• Manage inside and outside golf operations to support optimal service delivery.
• Promote the game of golf and the club's offerings while delivering a high level of service.
• Perform closing duties and train staff to meet operational standards.
• Ensure daily assignments are completed and workspaces, entry areas, and the golf shop remain orderly and stocked.
• Lead golf operations staff in delivering efficient, friendly service, processing charges, checking in golfers, and following cash handling procedures.
• Assist the Head Golf Professional, General Manager, and Tournament Coordinators as needed.
• Support club operations by completing additional tasks assigned by management and following company, club, and department policies.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.