Description

Location: Chester, NY (In Person)

G. Schirmer & Associated Music Publishers is seeking a highly organized, detail-oriented professional to join our Orchestral Rental Department. The ideal candidate is an excellent communicator with strong customer service skills and a friendly, professional approach to working with customers and colleagues. This position requires outstanding organizational, communication, computer, and problem-solving skills, as well as the ability to manage multiple priorities in a fast-paced environment.

Knowledge of classical music repertoire, the ability to read music, and familiarity with the music publishing industry are valuable assets but are not required. A minimum of two years of customer service experience is required.

Key Responsibilities

Responsibilities include, but are not limited to:

Manage a high volume of customer emails, including rental orders, inquiries, and correspondence.
Prepare rental quotes based on performance and order information provided by customers.
Process accepted quotes into rental agreements and distribute contracts electronically.
Provide customers with prepayment instructions and payment information when required.
Maintain accurate order records and provide timely customer updates throughout the rental process.
Coordinate with internal departments to ensure timely order fulfillment.
Process rental orders received from agents and partner publishers.
Maintain accurate customer contact information, order details, and account notes.
Enter sales orders and upload website-generated orders into the order management system.
Prepare and process customer invoices.

Requirements

Qualifications

Qualifications include, but are not limited to:

Minimum of two years of customer service experience.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
Strong computer, data entry, and typing skills.
Excellent written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to prioritize multiple tasks and meet deadlines.
Ability to work independently while collaborating effectively as part of a team.

Full-time employees are eligible for:

401(k)
Health Insurance
Dental Insurance
Paid Time Off
 

Salary range $45-50k.

This is a non- exempt salaried position. Full medical and dental benefits and 401(K) are offered. Wise Music/G. Schirmer Inc. is an equal-opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.